It is the customer's responsibility to read the terms and conditions carefully before placing orders.
We may take as long as up to 45 days to fulfill an order if the styles chosen are not in stock, due to daily orders. However, you will be notified if this applies to your order. Also, you are responsible for requesting insurance on any shipment.
CapBanks will accept exchanges under the following conditions :
- Incorrect Item Received
- Arrived Damaged
Please note that the customer is responsible for all S&H charges incurred for returning any products.
- Simply email us or call, than we will send you the address where you ship back your package.
- You must include the original invoice with the items you are exchanging. Make sure to specify on the invoice the reason for exchange. If you choose to have your items exchanged, please note the exact item you are looking for. Please be advised that after the initial exchange, there will be no further exchanges.
Shipping & Handling
All orders can be shipped with the following options :
You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
- Full Truck Load
- Light Truck Load
- AIR : Please contact CapBanks for further info.
In most cases an order will be shipped the same day if the order is sent by 1:00PM PST. Otherwise it will be shipped the next business day. All orders placed after Friday 10:00AM PST, will be shipped the following Monday.
All shipments are Freight Collect or C.O.D money order / cashier's check
California State law requires us to charge sales tax on all orders sent within the state of California. If you are a reseller, you must fax us your reseller certificate from the State of California and you will not be charged any sales tax.
WHAT INFORMATION IS COLLECTED AND HOW IT IS USED:
- Information such as name, address, phone number, credit card number, card expiration date, (etc) are collected when creating an account.
- By relaying these information to CapBanks.com, you are allowing us to use these information in various ways.
The information is used in the following ways:
- a. For a faster and user-friendly for you on our website
- b. To contact our customers when needed such as updates on products or events
- c. To process your order efficiently
- d. To identify your account and keep track of all events taken by you
DISCLOSURE OF PERSONAL INFORMATION:
All information CapBanks.com retains are not publicly available.
We do not sell, trade, or rent your personal information with others.
FRAUDULENT USE OF YOUR CREDIT CARD:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, CapBanks.com will cover the entire liability, up to the full $50.00. CapBanks.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at CapBanks.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
CapBanks.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.
WHAT IS A COOKIE?
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive.
Most browsers allows acceptance of cookies automatically, but you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL works best when you are using the latest 128-bit encryption versions of either Microsoft Internet Explorer or Netscape Navigator.
SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.
CapBanks.com's minimum requirement for transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer 5.0 browser. If you are not using this browser, please refer to your browser's documentation for information on its security features.
At CapBanks.com, your sensitive information is password protected, adding to the level of security offered by SSL technology. (See Secure Encryption for more information). When you establish an account at CapBanks.com, you choose a unique password for your account. You may change the password as often as you wish by going to My Account and selecting "My Account".
Problems Signing In
To ensure protection of your confidential information, we have carefully designed a process to assist you when you have trouble signing in. In most cases, problems signing in result from the submission of an unrecognized e-mail address and/or password.
If you are having trouble signing in to our site now, please contact at firstname.lastname@example.org.
Credit Card Transactions
To protect our customers against credit card fraud, CapBanks.com checks all submitted credit card numbers against a database of stolen account numbers.
CapBanks.com sends you an e-mail notice confirming acceptance of each order you place.
If you receive a confirmation for an order you did not place, please call of e-mail us immediately at email@example.com